Refund & Cancellation Policy

Simple rule first: the 7-day trial is completely free and you can cancel any paid plan in two clicks. Details below.

1. Free trial

• Every new workspace gets 7 days on the Professional plan with no card required.
• Nothing is charged when the trial ends — pick a plan or drop to limited access.

2. Cancelling

• Cancel anytime from Settings → Billing (or by writing to support@deskbees.com).
• Paid features stay active until the end of the current billing month; nothing renews after that.
• Your data remains exportable for 30 days after cancellation.

3. Refunds

• First charge, first 7 days: full refund on request, no questions asked.
• Renewals: request within 48 hours of the charge for a full refund, provided usage that cycle was minimal (under 100 conversations).
• After that: subscriptions are non-refundable for the current month, but you can cancel renewal immediately.
• Refunds go to the original payment method within 7–10 business days; GST invoices are corrected accordingly.

4. Not refundable

• Meta conversation/message fees and template charges — billed by Meta, outside our control.
• Enterprise setup fees once onboarding has started.
• Accounts suspended for spam, fraud or terms violations.

5. How to claim

Write to support@deskbees.com from your workspace email with subject "Refund" and your invoice number. We acknowledge within 2 business days and resolve within 7.