A Kochi Clinic Cut No-Shows from 28% to 9% with Reminders

The Starting Point

CarePlus ran 60 appointments a day with a 28% no-show rate. The front desk spent mornings calling confirmations — and afternoons apologising for the backlog.

What They Did

1. Confirmation on booking — every appointment instantly confirmed on WhatsApp with date, doctor and token number.
2. Reminder the evening before with one-tap confirm / reschedule buttons.
3. Reports over chat — lab results delivered as documents, follow-ups booked in the same thread.